I have loved every other Peg stroller (Skate was my fave) so when this came out it seemed like a no brainer for me to special order this item in and have it shipped out to Hawaii. When we received the stroller my husband refused to push it because he said it was extremely difficult. When I tried it myself I was very disappointed. Not only was it difficult to push, it did not handle the weight of my two children who are well under the weight limits and if they leaned in any direction in their seats the whole stroller goes that way too. The front wheel is unstable and flimsy and gets stuck very often in a sideways position. The tires need to be reinflated every month and the tire pump that comes with the stroller is a joke. I have had to keep my mouth shut about the complaints since my stroller is not returnable as a special order and my husband dished out nearly $700 for it and would be upset if I complained but I have reached my breaking point.

My 3 year old was sitting in the bottom seat and managed to push the close buttons causing the stroller to collapse on her and smash her in the mall. THIS STROLLER SHOULD BE RECALLED. They should not design a stroller that plops easy push buttons in front of a toddler giving them any opportunity to accidentally crush themselves if they happen to get curious and do what toddlers do.

I called Peg’s customer service and I am still waiting to see what will be done. According to the woman I spoke to, because my daughter pushed the buttons it is her fault and not a manufacturer design flaw. I was also told by the woman on the phone who claimed to have 4 children of her own that if it was her child in that scenario she would talk to her child and teach them not to push the buttons. Seriously? Shouldn’t that be in the instruction manual then? Make sure you teach your child not to push buttons and crush themselves. And, how often does your 3 year old actually do everything you say? Personally, if you pay this much for a stroller not only should it be easy to push but you shouldn’t have to worry about your child’s safety while they are securely sitting in it.

Peg said they have had no other complaints of this and no one has been injured which is what prompts other recalls so I am assuming that until someone really gets hurt, nothing will be done. Needless to say, we will not be using the stroller anymore since its is clearly a safety hazard.

I have always loved Peg but after today’s customer service experience I am really debating if I will ever purchase from them again. This was the first problem I have had with customer service but I would expect that a safety issue would take precedence over a simple replacement part and clearly it does not because supposedly this is my daughter’s fault. I have been in contact with Peg and will be sending my stroller back for them to check it out and see how it “malfunctioned” but, there is really nothing wrong with my stroller and everything on it functions the way it is suppose to – my daughter simply reached forward and pushed the buttons causing it to collapse. This was even labeled a behavioral problem similar to when a child is able to unbuckle themselves and not a design flaw. I can understand correcting a child in that scenario. In that scenario a parent is aware that this is a possibility but in this case not only would a parent be unaware that this could possibly happen but unbuckling a seatbelt never caused something to collapse and sandwich your toddler.

I have asked Peg to please contact the parents who already own the stroller with their nifty warranty/recall cards and to issue at least a notice to prevent another child from getting hurt but so far nothing has been done. I hope that they will do something soon . If they don’t, I will not be purchasing from them again or refer people to their merchandise since safety is my number one priority for my children and no action would show that the safety of our children is not a priority to their company.