Maclaren Statement to Customers
hollieschultz | Nov 16, 2009 | Comments 0
Maclaren has released this statement today to all their customers in light of the recent recall of their strollers:
At Maclaren safety is at the heart of what we do because of the consumers we serve. It is with the youngest consumers in mind that we design our products with the utmost care and engineering, not only to provide a smooth ride but a safe one.
We regret that children have been injured while using our product and we acknowledge that parents may be upset or even angry. That is of our deepest concern and makes us even more committed to serve you better.
As many of you know we have voluntarily recalled our strollers in the United States and are providing hinge cover kits to remedy the problem. We fully understand that the recall has not been perfect and that consumers have had some difficulty requesting the hinge cover kits. Over the past few days we have improved our system and it is now better suited to respond to the needs of our consumers.
While the recall is only in the US market we are providing kits to any of our customers no matter where they may live.
Parents expect a Maclaren stroller to be of the highest quality and safe for use. Our long record of safety is why we are one of the most trusted names with parents around the world. We are confident that the action we have taken will rebuild and maintain that trust. Ensuring safety is crucial to the long-standing relationship we have built with parents for more than 40 years.
Our commitment to parents is to provide the safest stroller on the market. There is simply nothing more important to Maclaren than the safety of a child.
To find out more about Maclaren products or to get more information on the recall, visit their website at: http://www.maclarenbaby.com
Filed Under: News
About the Author: Baby Gizmo founder Hollie Schultz is the proud mom of three adorable kids. This certified CPS (Child Passenger Safety) Tech and baby gear expert is the host of the Baby Gizmo video reviews giving moms the inside look at baby products before they purchase them. Hollie is also the co-author of The Baby Gizmo Buying Guide. A former resident of Los Angeles, she and her family now live in Chicago. She loves the city but hates the cold!